General Information

In fulfilling our mission, The Niagara Falls Theatre Venture (NFTV) operating as the IMAX Theatre Niagara Falls strives at all times to provide its goods and services in a way that respects the dignity and independence of persons with disabilities. NFTV is committed to giving persons with disabilities the same opportunity or reasonable alternative to access our goods and services and allowing them to benefit from the same or similar services, in the same place and in a similar way as other visitors.

It is the policy of NFTV to promote accessibility for persons with disabilities based upon the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity. This commitment is established through this policy of the NFTV and the practices and procedures implemented by NFTV concerning its operations and visitor experience. NFTV is committed to compliance with AODA and its accessibility standards. NFTV shall provide accessibility and accommodation for persons with disabilities through AODA’s customer service standards and all other standards as they are developed.

NFTV’s Accessibility Policy is available to the public and in alternate format upon request by writing to [email protected]

Contact Us

For information and document requests under the customer service standards, please contact:

The IMAX Theatre Niagara Falls
Attention: Health & Safety Coordinator
6170 Fallsview Blvd.
Niagara Falls, ON
L2G 7T8

Business: 905-358-3611
Fax: 905-358-3613
email: [email protected]

Communication

The Niagara Falls Theatre Venture shall comply with the requirements of AODA and shall take reasonable steps to communicate with persons with disabilities in ways that take into account their disability.

NFTV shall also ensure that all staff, volunteers and others dealing with the public on behalf of NFTV are properly trained in how to communicate with guests with various types of disabilities.

Should you require any further information in an alternate format, please contact us.

Have a Comment or Question?

Niagara Falls Theatre Venture welcomes guest comments. We are committed to providing excellent customer service and your comments help us improve the guest experience.

Feedback is welcome via our staff at the IMAX Theatre Niagara Falls, through the IMAX Theatre’s website, or by contacting:

IMAX Theatre Niagara Falls
6170 Fallsview Blvd.
Niagara Falls, ON
L2G 7T8

During regular working hours (9:30 a.m. to 4:30 p.m.) Monday to Friday
(905) 358-3611 or FAX (905) 358-3613

[email protected]

Accessibility in Niagara Falls

To learn more about accessible services in the Niagara Region, we invite you to visit http://www.accessibleniagara.com

Attractions and Admissions

Admission fees and fares for accessibility support persons (when accompanying a person with a disability) who specifically identify themselves as support persons shall be waived at the IMAX Theatre Niagara Falls. No identification will be required in order to waive the admission fee and fare.

Groups of any size who have been pre-booked through the IMAX Theatre Niagara Falls sales department and who have persons with disabilities shall be provided a group discount.

Tour Guides with accessibility needs or concerns are encouraged to contact our Group Sales department for assistance with planning your schedule before visiting.

Assistive Devices

The Niagara Falls Theatre Venture (NFTV) is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from its goods and services.

NFTV shall also ensure that all staff, volunteers and others dealing with the public are properly trained and familiar with various assistive devices that may be used by guests with disabilities while accessing its goods and services.

Persons with disabilities are permitted and encouraged to use their own personal assistive devices to access our facilities and goods and services. Assistive devices such as communication aids, cognition aids, personal mobility aids and medical aids may be used at our facility. It should be noted that it is the responsibility of the person with a disability to ensure that his or her assistive device is operated in a safe manner at all times.

Billing

The Niagara Falls Theatre Venture (NFTV) is committed to providing accessible invoices to all of its customers. For this reason, upon request invoices shall be provided in an accessible format.

NFTV shall answer any questions customers may have about the content of the invoice in an accessible manner.

Notice of Service Disruptions

From time to time, temporary service disruptions will be experienced at the IMAX Theatre Niagara Falls. The IMAX Theatre Niagara Falls is committed to making reasonable efforts for its visitors in these instances to ensure that services are reinstated as quickly as possible and that alternative services are provided where feasible.

In instances of service disruption, the IMAX Theatre Niagara Falls shall provide its visitors with reasonable notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice shall include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

Notice of these temporary disruptions shall be provided in a conspicuous place and through internal communication systems. The steps to be taken in connection with a temporary disruption will be available at the location and shall be provided to visitors as requested. In the event of a long-term disruption, information shall also be posted on the IMAX Theatre’s website.

Accessible Washrooms

The IMAX Theatre Niagara Falls is pleased to offer accessible washroom facilities. Our Staff are willing and available to assist you.

Accessible Parking

Convenient parking is available at our attraction.

Service Animals

Persons with guide dogs or other service animals are welcome in all areas of the IMAX Theatre Niagara Falls premises that are open to the public.

The IMAX Theatre Niagara Falls shall also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with persons with disabilities who are accompanied by a service animal.

Staff can assist persons using service animals to identify and find appropriate dog relief areas

Support Person Information

Any person with a disability who is accompanied by one support person shall be allowed to enter the IMAX Theatre Niagara Falls premises with his or her support person. At no time shall a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the IMAX Theatre Niagara Falls premises.

Admission fees and fares for accessibility support persons (when accompanying a person with a disability) who specifically identify themselves as support persons, shall be waived at the IMAX Theatre Niagara Falls attractions. No identification will be required in order to waive the admission fee and fare.

Accessibility Feedback

The IMAX Theatre Niagara Falls welcomes guest comments. We are committed to providing excellent customer service and your comments can help us improve the guest experience. Feedback is welcome via our staff, by completing the form below or by contacting:

The IMAX Theatre Niagara Falls
6170 Fallsview Blvd.
Niagara Falls, ON
L2G 7T8

During Regular Business Hours – Monday to Friday (9:30am – 4:30pm)
`            905-358-3611 or FAX 905-358-3613

Any personal information is collected pursuant to Ontario Regulation 429/07, the Accessibility Standards for Customer Service and will be used strictly for the purpose of responding to your feedback.